Privacy Notice

WHO WE ARE

The group that is responsible for your information under this Data and Privacy Policy (the “data controller”) is:

Climate Explorers CIC (“Climate Explorers”)

38 Sonning Gardens,

Hampton,

TW12 3PL,

UK

INFORMATION WE COLLECT

We collect information generated as you use our services, for example, when you book an eco-adventure with us, as well as information from third parties, like when you access our services through a social media account. If you want additional info, we go into more detail below.

We retain personal information only as long as we reasonably need it to fulfil the purposes for which we collected or obtained it. We use reasonable business criteria to establish retention periods for personal information. 

INFORMATION YOU GIVE US

You choose to give us certain information when using our services. We never collect more information than is necessary for us to adequately fulfil the service(s) you request from us.  This information includes:

When you contact us via any means of communication

We collect the information you give us during the interaction: your full name and email address, so that we may get back to you appropriately, as well as the information contained in your enquiry message, to help us tailor our response to you.

INFORMATION WE COLLECT OURSELVES

When you browse our website

We use cookies and other similar data collection technologies to recognize you and/or your device(s). You may read our Cookie Policy for more information on why we use them (analysing site traffic and trends, delivering and measuring the effectiveness of advertising campaigns, allowing you to use social features) and how you can better control their use, through your browser settings and other tools.

DATA SAFETY

SAFEGUARDING YOUR INFORMATION

We have reasonable physical, electronic, and administrative measures in place to help safeguard the security of the information we collect. Nevertheless, transmission via the Internet is not completely secure, and we cannot guarantee the security of information about you.

YOUR RIGHTS

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information. 
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
• Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• You always have the right not to receive discriminatory treatment for the exercise of the above privacy rights.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us either via email at hello@climateexplorers.co.uk, or through our website’s contact form, if you wish to make a request.

DATA AND PRIVACY POLICY CHANGES

Because we’re always looking for new and innovative ways to improve our data and privacy policy, this policy may change over time.

HOW TO CONTACT US

If you have questions about this Data and Privacy Policy, here’s how you can reach us:

• Through our website’s contact form
• Or via email – hello@climateexplorers.co.uk